DELL Tech Support Chennai, Pattern 2011 and interview questions

The rounds for DELL Tech Support Chennai,are as follows:
1. Written test (Numerical ability,Functional English)
2. Group Discussion.
3. Hr Round
4. Voice Asscent round

1.WRITTEN TEST
one is of english and other test has 10 question of computer hardware or numerical ability those ques are very simple.
2.GROUP DISCUSSION
In this round ur interview will be taken again by some other person for 15 or more minutes and you will be accessed on your confidence level in a group and always smile while giving the interview .the questions will be almost same as in the first round
NOTE-In both these rounds they check your ACCENT (it should be neutral no mother tongue influence in it {MTI}) AND also check your grammer skills
3.HR ROUND
a) Tell me about urself?
b) What do u know about Dell?
c) Why do u want to join Dell?
d) R u ready to sign a bound?
e) Tell ur strenghts and weakness?
f) what is meant by BPO?
why do you want to join dell?
a-Dell is a captive cal centre.it is a brand name. it has excellent growth opportunities and i always want to join a company with which i can grow. besides that i have heard from my friends about great working environment of dell.it wil be a great learning experience as well as privelage to join dell.
d.tel me about an experience with an irated customer……..if you have worked somewhere before
note-the following questions can be asked for people who want to apply for technical support positions BE CAREFUL!!!!
while giving technical interview donot mention technical things of which you donot have any technical knowledge . just donot try to act oversmart speak that much which you know
e.CAN YOU TEL ME CONFIGURATION OF YOUR COMPUTER? FOR TECH SUPPOT PEOPLE
f.WHY WE USE A HEAT SINK IN COMPUTER?
g.WHAT IS UPS (UNINTERRUPTABLE POWER SUPPLY)?
h.you should also be prepared with some knowledge about dell
i.what do you know about dell
SOME GYAN ABOUT DELL
some big names, Michael DELL-the founder CEO AND CHAIRMEN of dell inc
ROMI MALHOTRA-director of dell india operations
dell is a trusted and diversified information technology suppliert and partner in employing 65200 employess worldwide working toward selling a comprehensive portfolio of products and services to customers worldwide.Dell is recognized br Fortune magazine as America,s most admired company and no 3 globaly,designs,builds and delievers innovative,tailoredsystems that provide customers with exceptional value.Cmpany revenues for the last four quarters were $54.2 billion
Dell India Pvt Limited was incorporated in 1996.Dell,s direct operations in india started in ht e year 2000 from banglore.Ever since its launch in india,Dell India has been groing at a tremendous pace
4.Voice Asscent Round
In the voice asscent round u need to speak on phone with the trainee of Dell. He will generally ask u to introduce urself and then ask u to speak about any topic and again he will give u one topic and u need to speak about it.
At last he will ask Sentence completion like
a. if it rains —————————-
b. in summer ————————
c. if i cooks ————————-
d. if i don,t cook ———————-
e. i love —————————–
f. no one ————————
g. etc

NOTE: That information is up to my extent and search from google so please go and enquire your recommended PO for any Updates or modifications regarding this pattern